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Guide by kind of contract

How to cancel a software subscription

General guidance for software subscriptions: what happens if you do nothing, how to cancel, what to check and what to keep. It isn’t about any one company, so check your own contract for the details.

What happens if you do nothing

  • Seats and billing can renew automatically.
  • Annual plans may lock in for another year.

How to cancel, step by step

  1. Sign in and open billing or account settings
  2. Find the plan or subscription management page
  3. Cancel or downgrade before the renewal date
  4. Export your data before access ends
  5. Save the cancellation confirmation email

Checklist

  • Confirm renewal date and plan (monthly/yearly).
  • Check seats/users and remove unused seats.
  • Downgrade before the renewal cut-off.

Watch out for

  • Some vendors require cancellation before the renewal date by a set number of days.
  • Downgrades may apply only next cycle.

When to start

Start about 30 days before the renewal date⁠—earlier if there is a notice period, so you still have time to decide, compare and send your notice.

Documents to keep

  • Invoices
  • Admin screenshots (plan + seats)

An email you can copy

Replace the parts in brackets. Send it to the address in your contract or on the provider’s contact page, and keep the reply.

Subject: Plan downgrade / seat reduction – [provider name]

Hello,

I want to adjust our subscription for [provider name] before renewal.

Please confirm:
- Renewal date and deadline to change plan
- How to reduce seats effective next cycle

Thanks,
[your name]

If you call

What to say, and what to ask for in writing:

  • I need the deadline to change plan or reduce seats before renewal.
  • Please confirm by email.

Official factsBased on official sources, as of the date shown⁠—not features or prices of the app.

Contracts in Germany: notice periods, form and the cancel button

If you live in Germany: consumer contracts on standard terms (AGB) signed on or after March 1, 2022⁠—gyms, streaming, magazine subscriptions⁠—may run for an initial term of two years at most, with no more than one month’s notice before it ends. An automatic renewal may only extend them for an indefinite period, after which you can cancel at any time with at most one month’s notice. Insurance contracts are excluded from these rules.

How you give notice: for contracts signed on or after October 1, 2016, standard terms may not require a stricter form than text form (Textform), nor special delivery requirements. Text form means a readable statement that names you, on a durable medium⁠—an email, for example. A clause that only accepts registered mail or canceling in person is therefore invalid. Registered mail can still be useful as proof that your notice arrived.

Since July 1, 2022, businesses that let you sign up online must offer a cancellation button. If one is missing, you may cancel at any time without notice.

This is general information, not legal advice. For your specific case, Germany’s consumer advice centers (Verbraucherzentralen) can help.

Sources: Section 309, German Civil Code (in German)⁠ (opens in a new tab), Art. 229 Section 60, Introductory Act to the Civil Code (in German)⁠ (opens in a new tab), Art. 229 Section 37, Introductory Act to the Civil Code (in German)⁠ (opens in a new tab), Section 126b, German Civil Code (in German)⁠ (opens in a new tab), Federal Network Agency: telecom contracts (in German)⁠ (opens in a new tab), Section 312k, German Civil Code (in German)⁠ (opens in a new tab) checked

Service guides

Guides by kind of contract

All cancel guides
From Aplo Apps

Renewal Radar: Know when to cancel⁠—before your contracts renew.

A subscription and contract tracker for iPhone and iPad that alerts you before renewals and cancel-by dates, so you can keep, cancel or renegotiate on time.

In the app, a playbook for each kind of contract lists the steps, a checklist and an email and call script to copy. The free version shows a preview; Premium unlocks the full playbooks.

Download on the App Store: Renewal Radar: Cancel On Time(opens in a new tab)About Renewal Radar