How to cancel a therapy or medical plan

What happens if you do nothing

• Packages can continue billing until ended.
• Missed sessions may incur fees.

How to cancel, step by step

1. Review the plan terms and cancellation notice
2. Inform your provider or clinic in writing
3. Give notice before the next billing cycle
4. Settle any outstanding session balances
5. Confirm the cancellation date in writing

Checklist

• Confirm minimum sessions or package terms.
• Check cancellation notice period.
• Get confirmation of the end date and outstanding balance.

Watch out for

• Some providers charge for missed appointments even after you cancel.

When to start

Start about 21 days before the renewal date⁠—earlier if there is a notice period, so you still have time to decide, compare and send your notice.

Documents to keep

• Plan terms
• Invoices

An email you can copy

Replace the parts in brackets. Send it to the address in your contract or on the provider’s contact page, and keep the reply.

Hello,

Please confirm the end date of my plan for [provider name], any required notice, and any remaining balance.

Thanks,
[your name]

If you call

What to say, and what to ask for in writing:

• I’m ending the plan and need the end date, notice period, and any outstanding balance confirmed.