How can we help?

Subscriptions and in-⁠app purchases are handled entirely by the store you bought them from⁠—we can’t see, change or cancel them ourselves.

On iPhone or iPad (App Store):

1. Open Settings and tap your name.
2. Tap Subscriptions.
3. Choose the subscription and tap Cancel Subscription.

The subscription continues until you cancel it; deleting the app doesn’t end it. Apple explains when to cancel so it doesn’t renew, and other ways to cancel, including on a Mac: Cancel a subscription from Apple (opens in a new tab).

Refunds are handled only by the store you bought from. We have no access to payments and can’t issue refunds ourselves.

App Store: request the refund from Apple at reportaproblem.apple.com (opens in a new tab); Apple explains the steps here: Request a refund from Apple (opens in a new tab). Whether and to what extent you get a refund depends on Apple’s terms. Your statutory rights remain unaffected.

If something in the app isn’t working as expected, please still write to us⁠—we’ll take a look.

Your purchases belong to the account you bought them with in the store, not to a particular device. After reinstalling, or on a new device:

On iPhone, iPad or Mac (App Store):

1. Sign in to the App Store with the same Apple Account you used to buy.
2. Open the app and go to its Premium or Pro section.
3. Choose “Restore Purchases” (“Käufe wiederherstellen” in apps shown in German).

If your purchase still doesn’t show up, send us the app’s name and the approximate purchase date⁠—but please never send passwords or payment details.

On Apple devices, sync runs through iCloud. Please check on every device involved:

• You’re signed in with the same Apple Account everywhere.
• iCloud is turned on for the app: Settings → [your name] → iCloud, then the app’s switch in the list of apps using iCloud (depending on the system version, under “See All” or “Show All”).
• Sync is switched on inside the app, if the app offers it.
• Your iCloud storage isn’t full and the device is online.

Then open the app on both devices and give it a moment. If it still doesn’t work, email us your device models and system versions.

Our apps don’t use accounts. Your data therefore lives on your device and, if you use sync, in your private iCloud storage. If you back up your device, your backups can contain it too. We don’t hold a copy.

• On your device: delete the app. This also removes the data it stored locally from the device.
• In iCloud: synced data lives in your private iCloud storage, which you manage yourself in the iCloud settings of your Apple Account. Apple explains how to delete data there: Manage your iCloud storage (opens in a new tab).
• In backups: copies in your device backups remain when you delete the app and can return if you restore a backup. You manage your backups yourself. Apple explains how to remove a single app’s data from your iCloud Backup and how to delete a computer backup: Manage your iCloud storage (opens in a new tab) and Locate and manage backups (opens in a new tab).

You’ll find all the details on our “Delete account and data” page and on each app’s support page. For privacy questions, write to info@aploapps.com.

In short: no ads, no tracking and no third-⁠party analytics. We don’t use your data for advertising and we don’t sell it.

What each app stores and which platform services it uses (such as iCloud) is explained in our privacy policy. If you have questions about it, write to info@aploapps.com.

At their core, yes: our apps store your data locally on your device. The Einbürgerungstest app even works fully offline.

You only need a connection for specific features, such as iCloud sync, purchases and restoring them, or when US Citizenship & Civics Test loads current officeholders, such as your state’s senators and governor.