SupportSupport for US Citizenship & Civics Test
A question about US Citizenship & Civics Test, trouble with a purchase or an idea to share? Email us—we read every message personally. Up to version 1.1, the app’s name on the App Store is “US Citizenship Preparation”.
Last updated:
Email support
Email us at info@aploapps.com. The button opens an email with the subject already filled in, plus a few prompts that help us find the cause. We read every message personally, and you’ll hear back from us usually within two business days.
- info@aploapps.com
- Response time
- usually within two business days
- Languages
- English, German
- Phone
- +49 176 203 19221
What to include
These details help us help you faster:
- Your device (iPhone or iPad), iOS or iPadOS version and the app version (Settings → About)
- Your test (2008 or 2025) and your state or territory (Settings → My test)
- For a wrong or outdated answer: the question number (e.g. Q23) and what the app shows
- For your state’s answers or after an election: the lines under Settings → Answer updates
- For answering out loud: what Settings → Voice says about speech recognition on your device
- For reminders or widgets: whether notifications are allowed for the app
- Whether Premium is active, and whether it’s monthly or paid once, if your question is about Premium
- Please don’t send us your Form N-400 or other immigration documents
Please never send us passwords or payment details.
Answers about the app
We answer the most common questions about US Citizenship & Civics Test on its app page: US Citizenship FAQ. For questions about subscriptions, purchases and iCloud that apply to all our apps, see our support page.
Purchases and subscriptions
Purchases and subscriptions in US Citizenship & Civics Test run through Apple’s App Store. We can’t see or change them ourselves.
- Manage or cancel a subscription: Settings → [your name] → Subscriptions. The subscription continues until you cancel it; deleting the app doesn’t end it. Apple’s instructions(opens in a new tab) explain when to cancel so it doesn’t renew, and the other ways to cancel.
- Refunds: request them from Apple at reportaproblem.apple.com(opens in a new tab) (Apple’s instructions(opens in a new tab)). Whether and to what extent you get a refund depends on Apple’s terms; your statutory rights remain unaffected. If something in the app doesn’t work as described, email us—we take care of problems with the app ourselves.
- Restore purchases: to unlock Premium again on a new device or after reinstalling, sign in to the App Store with the same Apple Account you used to buy, then choose “Restore Purchases” in the app.
Provider and address
- Provider
- Nikolaos Sarantinos – Aplo Apps
- Address
- Cecilienstraße 17
53840 Troisdorf
Germany - info@aploapps.com
- Phone
- +49 176 203 19221
For all other provider details, see our legal notice.