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Delete your account and data

Our apps work without a user account. Here is how to delete your data yourself⁠—and how to ask us to delete any data we hold.

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This page is also available in German: Deutsche Fassung

In short

Apps by Aplo Apps do not need an account. Your content lives on your device and⁠—if iCloud sync is on⁠—also in your private iCloud storage (for Presence: Invoice & Proposal, see Delete data in iCloud). We have no access to this data, so you can delete it yourself at any time, without having to contact us.

  • To delete data on iPhone and iPad, delete the app. On a Mac, one more step is needed.
  • If you back up your device, the app’s data may also be included in those backups; you manage your backups yourself (see Device backups).
  • To delete data in iCloud, use the iCloud settings of your Apple Account.
  • The only data we usually hold is email you have sent us⁠—and you can ask us to delete that at any time, too.

Step-by-step for your app

Each app has its own page with exactly the steps that apply to it:

Delete data on your device

On iPhone and iPad, deleting an app also removes all data it has stored locally on the device:

  1. On the Home Screen, touch and hold the app icon until the menu opens.
  2. Tap Remove App, then Delete App.
  3. Confirm with Delete.

Alternatively, go to Settings → General → iPhone Storage (or iPad Storage), select the app and tap Delete App. Note that “Offload App” keeps your data.

Device backups

If you back up your device with iCloud Backup or to a computer, those backups can also contain the app’s locally stored data; according to Apple, iCloud Backup includes the data of the apps you have downloaded to your device (What does iCloud back up?⁠(opens in a new tab)). These copies remain when you delete the app and can return to the device if you restore a backup. You manage your backups yourself; we have no access to them. Apple explains how to remove a single app’s data from your iCloud Backup and how to delete a backup on a computer: Manage your iCloud storage⁠(opens in a new tab) and Locate and manage backups⁠(opens in a new tab).

On a Mac

This applies to apps that are also available for Mac (currently German Citizenship Explained from version 1.6 and Presence: Invoice & Proposal). When you delete an app on a Mac⁠—for example by moving it from the Applications folder to the Trash⁠—only the app itself is removed. The data it stored locally stays in your user folder. To delete it as well:

  1. Quit the app.
  2. In the Finder, choose Go → Go to Folder… and enter ~/Library/Containers.
  3. Move the folder with the app’s name to the Trash.
  4. Move the app from the Applications folder to the Trash, then empty the Trash.

Presence also keeps data outside this folder. For Presence:

  1. Quit Presence.
  2. In the Finder, choose Go → Go to Folder… and enter ~/Library/Containers. Move the folder com.nsarantinos.Presence (the Finder shows it as “Presence”) to the Trash.
  3. In the Finder, choose Go → Go to Folder… and enter ~/Library/Group Containers. Move the folder group.com.nsarantinos.Presence to the Trash.
  4. Move Presence from the Applications folder to the Trash, then empty the Trash.

The steps are also on Delete your data: Presence.

If your data is also in iCloud (see below), delete it there too; otherwise the app downloads it again if you reinstall it. If you back up your Mac with Time Machine, older copies of this data may remain in those backups; you manage your Time Machine backups yourself (Apple’s instructions⁠(opens in a new tab)). Exact labels may vary slightly between macOS versions.

Delete data in iCloud

If you used iCloud sync, your data is also stored in your private iCloud storage.

For Presence: Invoice & Proposal: If you were signed in to iCloud while using the app, your data is also in your private iCloud storage: version 1.0 always synced it, whatever its sync setting said, and from version 2.0 sync is on unless you turned it off. Turning sync off doesn’t delete the copy already in iCloud.

It is best to delete the app on all devices where it is installed first, and then delete the data in iCloud:

  1. Open Settings and tap your name at the top.
  2. Tap iCloud, then Storage (or Manage Account Storage, depending on your iOS version).
  3. Select the app and tap the option to delete its data from iCloud.

On a Mac, you will find the same overview under System Settings → [your name] → iCloud → Manage. Exact labels may vary slightly between operating system versions. If you shared items in Renewal Radar via household sharing, it is best to stop sharing first.

Cancel subscriptions

Deleting an app or its data does not cancel an active subscription. Subscriptions are billed exclusively by the respective store; we cannot cancel them for you.

App Store: the easiest way to cancel is in Settings → [your name] → Subscriptions or, on a Mac, in the App Store. For other ways to cancel and more details, see Apple’s instructions⁠(opens in a new tab).

Ask us to delete data

None of our apps offers a user account, so there is no account you would need to delete. If you would like us to delete data we hold⁠—usually just emails you have sent us⁠—write to info@aploapps.com and include:

  • the name of the app
  • the email address you used to contact us
  • optionally, a short description of your request

You’ll hear back from us⁠—usually within two business days⁠—with the next steps, and we confirm once the deletion is complete. We may ask you to verify that the request really comes from you. Any data we must keep by law is restricted from further use until the retention period ends, then deleted.

Send a deletion request

To learn more about which data we process in the first place, see the privacy policy.