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Support

Support for Radar: Subscription Tracker

A question about Radar: Subscription Tracker, trouble with a purchase or an idea to share? Email us⁠—we read every message personally.

Last updated:

Email support

Email us at info@aploapps.com. The button opens an email with the subject already filled in, plus a few prompts that help us find the cause. We read every message personally, and you’ll hear back from us usually within two business days.

Email support

Email
info@aploapps.com
Response time
usually within two business days
Languages
English, German
Phone
+49 176 203 19221

What to include

These details help us help you faster:

  • Your device (iPhone or iPad) and iOS or iPadOS version
  • The version of Renewal Radar you’re using
  • Whether Premium is active or you’re in a free trial
  • Whether iCloud or household sharing is on⁠—and whether the other person uses a different Apple Account
  • For reminders: your notification settings for the app (listed as “Radar” in iOS Settings › Notifications) and the dates of the affected item
  • For Smart Add: the type of source (text, image or PDF)⁠—please don’t attach documents containing personal data
  • If the app crashed or froze: in the app, open Settings → About → Send diagnostics, look over the summary, then tap Send diagnostics and attach the file to your email

Please never send us passwords or payment details.

Answers about the app

We answer the most common questions about Radar: Subscription Tracker on its app page: Renewal Radar FAQ. For questions about subscriptions, purchases and iCloud that apply to all our apps, see our support page.

Purchases and subscriptions

Purchases and subscriptions in Radar: Subscription Tracker run through Apple’s App Store. We can’t see or change them ourselves.

  • Manage or cancel a subscription: Settings → [your name] → Subscriptions. The subscription continues until you cancel it; deleting the app doesn’t end it. Apple’s instructions⁠(opens in a new tab) explain when to cancel so it doesn’t renew, and the other ways to cancel.
  • Refunds: request them from Apple at reportaproblem.apple.com⁠(opens in a new tab) (Apple’s instructions⁠(opens in a new tab)). Whether and to what extent you get a refund depends on Apple’s terms; your statutory rights remain unaffected. If something in the app doesn’t work as described, email us⁠—we take care of problems with the app ourselves.
  • Restore purchases: to unlock Premium again on a new device or after reinstalling, sign in to the App Store with the same Apple Account you used to buy, then choose “Restore Purchases” in the app.

Provider and address

Provider
Nikolaos Sarantinos – Aplo Apps
Address
Cecilienstraße 17
53840 Troisdorf
Germany
Email
info@aploapps.com
Phone
+49 176 203 19221

For all other provider details, see our legal notice.