SupportSupport for German Citizenship Explained
A question about German Citizenship Explained, trouble with a purchase or an idea to share? Email us—we read every message personally. Up to version 1.5, the app’s name on the App Store is “Der Einbürgerungstest App”.
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Email support
Email us at info@aploapps.com. The button opens an email with the subject already filled in, plus a few prompts that help us find the cause. We read every message personally, and you’ll hear back from us usually within two business days.
- info@aploapps.com
- Response time
- usually within two business days
- Languages
- English, German
- Phone
- +49 176 203 19221
What to include
These details help us help you faster:
- Your device (iPhone, iPad or Mac) and its iOS, iPadOS or macOS version
- The app version
- The federal state you selected
- For content questions: the question number (e.g. “Frage 21” or “Landesfrage 3”) and whether you were in training or a mock test
- Whether Premium is active, and whether as a monthly subscription or a one-time purchase, if your question is about purchases or Premium features
- A short description of the issue—a screenshot helps
Please never send us passwords or payment details.
Answers about the app
We answer the most common questions about German Citizenship Explained on its app page: Einbürgerungstest FAQ. For questions about subscriptions, purchases and iCloud that apply to all our apps, see our support page.
Purchases and subscriptions
Purchases and subscriptions in German Citizenship Explained run through Apple’s App Store. We can’t see or change them ourselves.
- Manage or cancel a subscription: Settings → [your name] → Subscriptions or, on a Mac, in the App Store. The subscription continues until you cancel it; deleting the app doesn’t end it. Apple’s instructions(opens in a new tab) explain when to cancel so it doesn’t renew, and the other ways to cancel.
- Refunds: request them from Apple at reportaproblem.apple.com(opens in a new tab) (Apple’s instructions(opens in a new tab)). Whether and to what extent you get a refund depends on Apple’s terms; your statutory rights remain unaffected. If something in the app doesn’t work as described, email us—we take care of problems with the app ourselves.
- Restore purchases: to unlock Premium again on a new device or after reinstalling, sign in to the App Store with the same Apple Account you used to buy, then choose “Käufe wiederherstellen” (restore purchases) in the app.
Provider and address
- Provider
- Nikolaos Sarantinos – Aplo Apps
- Address
- Cecilienstraße 17
53840 Troisdorf
Germany - info@aploapps.com
- Phone
- +49 176 203 19221
For all other provider details, see our legal notice.