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Support

Support for Aluneli

Questions about Aluneli? Email us. We read every message ourselves and reply usually within two business days, in English or German.

Last updated:

Email support

Email us at info@aploapps.com. The button opens an email with the subject already filled in, plus a few prompts that help us find the cause. We read every message personally, and you’ll hear back from us usually within two business days.

Email support

Email
info@aploapps.com
Response time
usually within two business days
Languages
English, German
Phone
+49 176 203 19221

What to include

These details help us help you faster:

  • your iPhone model and iOS version;
  • your Apple Watch model and watchOS version, if it’s about the Watch;
  • the Aluneli version: iPhone Settings → General → iPhone Storage → Aluneli;
  • whether you use Aluneli free or with Aluneli Premium, monthly or yearly;
  • what happened, and the steps to make it happen again. A screenshot helps.

Please don’t send health details we don’t need, and never passwords or payment details.

Answers about the app

Apple Health doesn’t connect or shows no values

Apple Health import is part of the free app. In Aluneli, open Settings → Apple Health → Connect Apple Health and allow weight, body fat and waist. If you said no before, open the Health app → your profile → Apps → Aluneli and turn them on. Aluneli can only read values that exist in Apple Health.

My Apple Watch doesn’t show my fast

Install Aluneli on your Watch (Watch app on your iPhone → Available Apps). Keep your iPhone nearby with Bluetooth on, and open Aluneli on your iPhone once. Fasts start on your iPhone; the Watch then shows them.

Notifications don’t arrive, or there are too many

Check iPhone Settings → Notifications → Aluneli and your Focus settings. You can switch Aluneli’s reminders off in Aluneli’s Settings.

Aluneli won’t let me start a fast

This is on purpose. If your answers to the health questions mean fasting may not suit you, Aluneli doesn’t start fasts. You can review your answers in Settings. Please talk to your doctor.

Change the language

Use the language picker in Aluneli’s Settings, or iPhone Settings → Aluneli → Language.

Delete your data

Aluneli has no account. Your data is on your devices, so you can delete it yourself at any time, without contacting us.

  • In Aluneli: Settings → Privacy → Delete all data removes everything Aluneli has stored on your iPhone and Apple Watch.
  • Only your health information: Settings → Privacy → Health information → Withdraw consent deletes your health information and fasting history and stops Aluneli from reading Apple Health.
  • Delete the app: removing Aluneli from your iPhone and Apple Watch also removes its data there.
  • Backups: copies in your older iCloud or computer backups stay until you delete those backups.
  • Apple Health: your measurements stay in the Health app; Aluneli never writes there.

Step-by-step instructions: Delete your data: Aluneli.

Cancel Aluneli Premium

Apple bills Aluneli Premium, so you cancel it with Apple. We can’t cancel it for you.

  1. On your iPhone, open Settings and tap your name.
  2. Tap Subscriptions, then Aluneli.
  3. Tap Cancel Subscription.

You can also open the same screen in Aluneli: Settings (gear) → Aluneli Premium → Manage subscription. After you cancel, Premium stays active until the end of the period you’ve paid for.

Request a refund

Apple handles payments and refunds for Aluneli Premium, so refund requests go to Apple.

  1. Go to reportaproblem.apple.com⁠ (opens in a new tab) and sign in with your Apple Account.
  2. Choose “Request a refund”, then the reason, and select Aluneli Premium.

You can also start a request in Aluneli: Settings (gear) → Aluneli Premium → Request a refund. Apple decides whether and how much it refunds, under its terms (Apple’s instructions⁠ (opens in a new tab)). Your right of withdrawal as a consumer, where you have one, is handled by Apple too. If Aluneli doesn’t work as described, please also write to us. We’ll help.

Restore Premium, new iPhone

  • Restore purchases: on the Premium screen or in Settings (gear) → Aluneli Premium → Restore purchases. Use the same Apple Account you bought Premium with.
  • New iPhone: Aluneli has no account and no cloud sync. Your data moves with an iCloud or computer backup, or with Quick Start. Your subscription belongs to your Apple Account and moves with it.

Health and safety by email

  • Please don’t send health details we don’t need, and never passwords or payment details. To help with the app, we need your device, iOS version, Aluneli version and what happened, not your health information. If you send health details anyway, we use them only to answer you and delete them when your request is closed.
  • We can’t give medical advice by email. If you feel unwell during a fast, break your fast. In an emergency, call your local emergency number (for example 112 in the EU, 999 in the UK, 911 in the US and Canada).

Provider and address

Provider
Nikolaos Sarantinos – Aplo Apps
Address
Cecilienstraße 17
53840 Troisdorf
Germany
Email
info@aploapps.com
Phone
+49 176 203 19221

For all other provider details, see our legal notice.