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Support

Support for Presence Studio

A question about Presence Studio, trouble with a purchase or an idea to share? Email us⁠—we read every message personally.

Last updated:

Email support

Email us at info@aploapps.com. The button opens an email with the subject already filled in, plus a few prompts that help us find the cause. We read every message personally, and you’ll hear back from us usually within two business days.

Email support

Email
info@aploapps.com
Response time
usually within two business days
Languages
English, German

What to include

These details help us help you faster:

  • Device (iPhone, iPad or Mac) and iOS, iPadOS or macOS version
  • Whether iCloud sync is on and all devices are signed in to the same Apple Account
  • Which area is affected: business card, clients, proposal, invoice, expenses or overview
  • Your language and region settings, if the issue concerns formats, currencies or invoice text
  • Whether Presence Pro is active, if your question is about the subscription
  • Screenshots if helpful⁠—with bank and client details blacked out

Please never send us passwords or payment details.

Answers about the app

We answer the most common questions about Presence Studio on its app page: Presence Studio FAQ. For questions about subscriptions, purchases and iCloud that apply to all our apps, see our support page.

Purchases and subscriptions

Purchases and subscriptions in Presence Studio run through Apple’s App Store. We can’t see or change them ourselves.

  • Manage or cancel a subscription: Settings → [your name] → Subscriptions; on a Mac, App Store → [your name] → Account Settings → Subscriptions → Manage (Apple’s instructions⁠(opens in a new tab)). To stop a subscription from renewing, cancel at least 24 hours before the current period ends.
  • Refunds: request them directly from Apple at reportaproblem.apple.com⁠(opens in a new tab).
  • Restore purchases: to unlock Presence Pro again on a new device or after reinstalling, sign in to the App Store with the same Apple Account you used to buy, then choose “Restore Purchases” in the app.

Provider and address

Provider
Nikolaos Sarantinos – Aplo Apps
Address
Cecilienstraße 17
53840 Troisdorf
Germany
Email
info@aploapps.com

For all other provider details, see our legal notice.