SupportSupport for Presence: Invoice & Proposal
A question about Presence: Invoice & Proposal, trouble with a purchase or an idea to share? Email us—we read every message personally.
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Email support
Email us at info@aploapps.com. The button opens an email with the subject already filled in, plus a few prompts that help us find the cause. We read every message personally, and you’ll hear back from us usually within two business days.
- info@aploapps.com
- Response time
- usually within two business days
- Languages
- English, German
- Phone
- +49 176 203 19221
What to include
These details help us help you faster:
- Device (iPhone, iPad or Mac), its iOS, iPadOS or macOS version and the Presence version
- Whether iCloud sync is on and all devices are signed in to the same Apple Account
- Which area is affected: Home, Clients, Documents, Money, Card or Settings
- Your language and region settings, if the issue concerns formats, currencies or invoice text
- Whether Presence Pro is active, if your question is about the subscription
- Screenshots if helpful—with bank and client details blacked out
Please never send us passwords or payment details.
Answers about the app
We answer the most common questions about Presence: Invoice & Proposal on its app page: Presence FAQ. For questions about subscriptions, purchases and iCloud that apply to all our apps, see our support page.
Purchases and subscriptions
Purchases and subscriptions in Presence: Invoice & Proposal run through Apple’s App Store. We can’t see or change them ourselves.
- Manage or cancel a subscription: Settings → [your name] → Subscriptions or, on a Mac, in the App Store. The subscription continues until you cancel it; deleting the app doesn’t end it. Apple’s instructions(opens in a new tab) explain when to cancel so it doesn’t renew, and the other ways to cancel.
- Refunds: request them from Apple at reportaproblem.apple.com(opens in a new tab) (Apple’s instructions(opens in a new tab)). Whether and to what extent you get a refund depends on Apple’s terms; your statutory rights remain unaffected. If something in the app doesn’t work as described, email us—we take care of problems with the app ourselves.
- Restore purchases: to unlock Presence Pro again on a new device or after reinstalling, sign in to the App Store with the same Apple Account you used to buy, then choose “Restore Purchases” in the app.
Provider and address
- Provider
- Nikolaos Sarantinos – Aplo Apps
- Address
- Cecilienstraße 17
53840 Troisdorf
Germany - info@aploapps.com
- Phone
- +49 176 203 19221
For all other provider details, see our legal notice.